Important Online Security Information
General Security Features
Our Web site design features multiple levels and types of security throughout the
design, as well as during a customer's banking session. We employ Secure Socket
Layer (SSL) protocol for data encryption, firewalls, unique identifiers and passwords,
and continual suspect monitoring and reporting. Consistent invalid ID attempts result
in user "lock out" and generation of suspect reports. Customers are logged off after
a period of inactivity as a deterrent to access by unauthorized persons.
Secure Socket Layer (SSL)
All data exchanged over the Internet is divided into small units and sent in envelope-type
packets. Upon arriving at the computer that requested the information, the packets
are reassembled into the original message. For Internet transactions and communications,
you must employ a method of securing these packets as they travel across the Internet.
Secure Socket Layer (SSL) is a leading method for encrypting and decrypting packets
of data as they are exchanged using a code known only to the data's sender and recipient.
SSL locks the data so that regardless of the path the data takes as it passes across
the Internet, it can be opened only by the end user with the proper key or combination
to the lock on the data. SSL technology is widely accepted today and is the Internet
standard for secure, encrypted Web communications.
When you send us an email message through our Web site, we may record your email
address, your message and our response to ensure quality customer service.
Contact Us page
for contact information.
Protecting Your Access Codes
We use personal access codes and passwords to identify our authorized online banking
customers. Our security measures rely on these codes remaining confidential and
we strongly recommend that you do not share these access codes and passwords with
others. Certain third party providers such as bill consolidation sites; financial
aggregator sites or other e-commerce sites may offer to provide services to you
by accessing your accounts using your access codes and passwords. While it is certainly
your decision whether to utilize these services, please be advised that we cannot
be responsible for the security and accuracy of the information displayed to you
anywhere but at our Web site. You should know that all transactions initiated by
a consolidation site using access information you provide are considered authorized
by you, regardless of whether you were aware of the specific transaction. You may
revoke this authority only by notifying us, and we may need to block your account
until we issue new access codes.
What type of browser should I use?
We recommend using Microsoft Internet Explorer® 8 or newer for optimal viewing of this web site, and take advantage
of secure interactivity with our site. If you are not using Microsoft Internet
Explorer you may wish to download now. Click here to download
and follow the instructions.
When sending any application information online this site automatically switches
to a secure mode. This is evident by the "https" that will appear in the url as
opposed to "http."
If you are using Internet Explorer, when browsing securely you will see a locked
padlock to the right of the URL in the address bar.
Disclaimer: Hyperlinks to other Internet resources are at your
own risk; the content accuracy, opinions expressed, and other links provided by
these sources are not investigated, verified, monitored or endorsed by Susquehanna.
into Online Banking, the Web site sends three cookies to his computer. The first
two act as a laundry claim check; they are merely sequentially assigned numbers.
The third is a large random string that allows us to verify that someone isn't trying
to impersonate a legitimate user by guessing the value of the first two cookies.
The cookies are only valid for one session; each time a user logs in, he receives
a new set of cookies. We use the cookies to ensure that the user has entered a valid
Online Banking ID and PIN, and to ensure that the user's session has not timed
out. It is very important to use 'Logout' when exiting Online Banking so that your
speed up Online Banking by temporarily storing some user information on our Web
server's memory. Accessing the user's information in memory is much faster than
having to retrieve it from the host or from a database every time it is needed.
When the user logs off or the session times out, the information held in memory
is discarded. It is possible to create a Web site like Online Banking without using
cookies. However, the security aspects of such a site would be much more obvious
to the user and, therefore, less secure. We feel that requiring cookies for Online Banking is a small price to pay for the added security and improved user experience.
Protecting Children Online
We do not knowingly solicit information from or market information to children online.
We recognize that protecting children's identities and privacy online is important
and that the responsibility to do so rests with both the online industry and with
parents. If an individual under the age of 18 provides us with personally identifiable
information through an Internet account application, the application will be declined
and all related information will only be maintained as required or allowed by law.
Links To Our Web site
We are not responsible for the content or the privacy policies of Web sites to which
we may provide links.